How can we help you today?

Please use the contact form to submit a help ticket and our Customer Support Team will respond within 24 hours. You can also review our Frequently Asked Questions below for immediate answers.

Frequently Asked Questions

If you still have questions, send us a message and our customer support team will respond within 24 hours or less.

What is Unusual Paper?

Unusual Paper is an online research platform that provides access to real-time unusual options activity, daily trending options, stock charts, and more. You can create custom trade alerts for unusual options trades and trending options with real-time SMS Text Message and Email notifications. Get notified in real-time for the stocks and options that you can about most.

Does Unusual Paper offer real-time data?

Yes. The unusual options data is provided in real-time as trades are executed. We make every effort to provide the data with minimal delay to be as close to real-time as possible, but it can take up to 60-120 seconds to deliver the SMS text message and email trade alerts due to the logistics of how text messages and emails are processed and delivered to the receiving mobile carrier provider or email service provider. The data on the trending options page is refreshed every 5 minutes.

How does the free trial work?

It’s simple… You can sign up and try Unusual Paper for free for 7 days. There are no upfront charges, and you will not be charged if you close your account during the first 7 days. No fine print. No games. No hassles. Test drive Unusual Paper free for 7 days and pay $0 if you cancel the service during the 7 day free trial period. The free trial is only offered for the monthly pricing plan. There are no refunds for the annual pricing plan subscription.

Why do you need my credit card for the free trial?

We require all new customers to submit a credit card number during the checkout process to protect against fraud from dishonest people that attempt to create numerous free trial accounts. At the time of sign up, a temporary authorization will be placed on your credit card to confirm that your payment method is actually valid, but the temporary authorization will be released within 48 hours. No final charges will be billed to your credit card until after the 7 day free trial period is over and you will only be charged if your account remains open after the 7 day free trial period is over.

Can Unusual Paper be used to execute trades?

No. Unusual Paper is not a trading brokerage and we do not handle customers’ trading funds. Unusual Paper simply provides access to information. You will need to execute trades through your own trading brokerage account.

How do I close my account?

Unlike other services out there, we make it easy to close your account. You can cancel your account on your own at any time – and you don’t even need to contact customer support. Simply login to your Unusual Paper account, click the “Settings” link, then click the “Close Account” link. Once you click the Close Account button on this page, your account will be closed immediately and there will be no future charges. It’s that simple. If you need help with closing your Unusual Paper account, please contact our customer support team and we will assist you further. Please note, access to your Unusual Paper account and the real-time trade alerts ends immediately after you cancel the service. There are no prorated refunds after the free trial period ends. If you paid on Monday and then you cancel the service on Tuesday, your access to the Unusual Paper account and the real-time trade alerts ends on that same Tuesday.

How does the refund policy work?

We don’t want your money if you’re not happy with the service provided. On top of the 7 day free trial that we offer to all new customers, we offer a 100% refund guarantee if you cancel the service within the first 14 days and request a refund. You can cancel at any time for any reason, but you must cancel within the first 14 days and you must request a refund to be eligible for the 100% Refund Guarantee. If you cancel the service after the first 14 days, you will not be eligible for a refund under any circumstances. There are no refunds for the annual plan. If you are unsure about the service, please sign up for the monthly plan since the monthly plan includes a 7 day free trial.

What stock exchanges are supported?

Unusual Paper provides data for stocks and options trading on the major USA exchanges including the New York Stock Exchange, Nasdaq, and the CBOE.

How do I change my notification settings?

Login to your Unusual Paper account and click the “Settings” link, then click the “Notifications” link. You can change your notification settings for email alerts and SMS text message alerts on this page.

Do I need a USA phone number to receive text alerts?

No, but if you’re using an international phone number (outside of the USA or Canada), your account will incur international usage fees for receiving text messages. International text message rates start at $0.02 per text message. The price will vary based on your specific country / local region. There are no extra charges for using a mobile phone number from the USA or Canada.

Where can I access my billing invoices?

Login to your Unusual Paper account and click the “Settings” link, then click the “Invoices” link. You can download your billing invoices at any time from this page.

What does DTE mean?

DTE is short for Days Until Expiration, which refers to the number of days remaining until the option contract expires.

Is the stock price data delayed?

No. The stock price data is updated in real-time.

How do I create a new trade alert?

Login to your Unusual Paper account and click the “NEW ALERT” button. Use this form to create custom trade alerts for unusual options activity and daily trending options.

How do I update or change my billing info?

Login to your Unusual Paper account and click the “Settings” link, then click the “BILLING INFO” link. You can update your payment information at any time on this page.

How do I contact customer support?

Please submit a help ticket using the Contact page. The Unusual Paper customer support team will respond within 24-48 hours, but most help tickets are answered within 1-2 hours during normal business hours.

Does Unusual Paper provide option picks or stock picks?

No. Unusual Paper does not tell you when to buy and sell options or stocks. This is not a stock picks or options picks service. Unusual Paper provides access to real-time unusual options activity. You are solely responsible for deciding what to do with that information, including making or not making a trade.

How do I change my account password?

On the Login page, click the “Forgot Your Password” link. Input your account email address and our system will send you a secure link to change your password.

The smart money
always knows first.

Unusual Paper is an online research platform that provides institutional-grade access to real-time options order flow and unusual options activity. With offices in Chicago, the team of fintech professionals and engineers behind Unusual Paper are committed to delivering a world-class product that you can consistently rely on.

We’re here to help you win, not nickel and dime you for features that should automatically be included. All stock market data is always reported in real time and every account comes with the same set of powerful features. Not happy? Just let us know and we’ll make it right.

Unusual Paper has partnered with world-class data companies to deliver real-time stock market options data with accuracy that you can trust. Our raw market data comes from Nasdaq, NYSE, and OPRA for US equities, and we’re constantly optimizing the Unusual Paper system to deliver all data with lightning-fast speed.

Smarter
options
order flow
for real
traders.

Unusual Paper makes it easy to watch the market and track unusual options activity in real time.

The Unusual Paper platform was built from the ground up by traders for traders. Our advanced search tools can help you cut through the noise to focus on the data that’s most important to you. And with unlimited custom trade alerts, you can get real-time notifications for order flow that’s moving the markets for all the stocks on your watchlist.

We’re committed to delivering a world-class product, and we never forget that we work for you, our customers. That’s why we’ve made it easy to customize the Unusual Paper dashboard around your preferences. And if we don’t have a feature that you want, please let us know – we can add new features within days in some cases!

Made in Chicago and backed by a customer support team that truly cares, help is always nearby if you have questions. Please submit a help ticket and we will get back to you within 24-48 hours at the latest. Most help tickets are resolved within the hour when the stock market is open.

Reliable customer
support that you can
always count on.


  • Unusual Paper Offices
  • 77 W Wacker Drive
    Suite 4500
    Chicago, IL 60601



  • Unusual Paper Offices

    77 W Wacker Drive
    Suite 4500
    Chicago, IL 60601